topic Re: Re: When this is fixed? ADDONS PURCHASE ERROR in Pay as you go

Re: When this is fixed? ADDONS PURCHASE ERROR

KazLoku2 — Fri, 19 Apr 2024 10:51:38 GMT

Do you have to have a data plan to ad a data add on? I was hopin to add just 10b data or £5 to no plan.

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

KazLoku2 — Fri, 19 Apr 2024 10:54:03 GMT

I has worked last month. I have a remote camera and I can put the £50/£60 1 year card in there but then the tarrif becomes £10 / month 30Gig (I need about 1gig / month). Now I'm getting the error.

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Leanne_T — Fri, 19 Apr 2024 13:20:21 GMT

Hi there @KazLoku2

Thanks for coming here 🙂

Are you able to connect to the camera and open a web browser once connected and go to add-on.ee.co.uk then go to Purchase and select the data add-on you want to buy?

Leanne.

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

dragdropcouk — Fri, 26 Apr 2024 16:07:06 GMT

Hi getting the same error here, attached a couple screenshots. Any suggestions?

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Christopher_G — Fri, 26 Apr 2024 17:33:28 GMT

Hi @dragdropcouk

Welcome to the community.

Could you try deleting and redownloading the app please? Also, could you try adding an add-on through this add-on hub, when not connected to WiFi?

Chris

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Sliggers200 — Sun, 28 Apr 2024 19:48:32 GMT

Hi,

I have a similar issue - my Dad as an EE 4GEE dongle that we top up with data so he can link his laptop to it when out. He uses it periodically so we don't need a monthly plan and just topped up occasionally. I did this previously via the website as I live elsewhere.

Now the data has run out but when I go to add more data (there is enough credit on the account) but I get the AddOns Purchase Error message and cannot buy the add on. I do not have the dongle.

James

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Christopher_G — Mon, 29 Apr 2024 06:52:21 GMT

Hi @Sliggers200

Welcome to the community.

Could you try on the EE Online account using a different device or browser please?

Chris

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

XRaySpeX — Tue, 30 Apr 2024 18:48:35 GMT

@Sliggers200 : Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Sliggers200 — Tue, 30 Apr 2024 19:48:09 GMT

Hi Chris,

Tried via the link in your mail using a different device but have the same issue.

I can see the credit on the account, but when clicking to view/select add-ons to purchase with that credit I just get the same Addons Purchase Error message.

Thanks

Sent from Outlook for iOS<>

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

James_B — Wed, 01 May 2024 07:33:03 GMT

Hi @Sliggers200,

I'm sorry to hear you're having problems purchasing an add-on.

Has the dongle been out of use for an extended period?

James

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Sliggers200 — Wed, 01 May 2024 16:39:13 GMT

Hi James,

Not particularly long out of action, probably a few weeks since last 30 day period expired.

Sent from Outlook for iOS<>

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Katie_B — Wed, 01 May 2024 17:21:07 GMT

Thanks for confirming @Sliggers200.

What does the error say? is there a code?

Katie

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Sliggers200 — Thu, 02 May 2024 10:01:09 GMT

Hi Katie,

No error code, just the same message when trying different browsers on various devices.

Sent from Outlook for iOS<>

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Katie_B — Thu, 02 May 2024 11:47:14 GMT

Hi @Sliggers200.

If you are still unable to purchase an add-on I would recommend giving us a call.

Our customer care team will be able to look into this further for you.

Katie

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

XRaySpeX — Thu, 02 May 2024 12:07:45 GMT

@Sliggers200 : Have you tried my http://add-on.ee.co.uk/purchase link yet?

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Sliggers200 — Thu, 02 May 2024 20:32:09 GMT

Unable to I’m afraid - I’m 200 miles away from the dongle. My Dad uses it, I have just topped up remotely in the past

Sent from Outlook for iOS<>

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

jcyclops — Thu, 02 May 2024 20:40:33 GMT

I have been trying all day today to add 100mins for 7 days on my PAYG

1. Logged in on PC, go to https://ee.co.uk/plans-subscriptions/mobile/addons-payg and am getting:

ADDONS PURCHASE ERROR

We're working on fixing this page

Sorry, we were unable to complete your request right now. Please try again later.

2. Texted ADD MINS to 150, received reply with options, I replied 100 MINS WEEK

No reply and it has not charged anything to my PAYG balance.

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

dragdropcouk — Thu, 02 May 2024 21:07:34 GMT

Have to say as a new EE customer I am not impressed at all with progress toward resolving this issue and am considering trying another provider.

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Izizixi — Sat, 01 Jun 2024 20:43:07 GMT

It’s embarrassing EE can’t fix this simple page to allow customers to BUY from them.

Re: Re: When this is fixed? ADDONS PURCHASE ERROR

Keziah4 — Sun, 02 Jun 2024 11:33:30 GMT

Same problem here.