topic Re: Additional payer authentication in Pay as you go

Additional payer authentication

EEDEAN2565 — Wed, 24 Jul 2024 10:50:18 GMT

Trying to set up an automatic renewal for my 30 day pack but having authentication error it says it has taken but in red it says it is not going to renew

Re: Additional payer authentication

Katie_B — Wed, 24 Jul 2024 13:50:44 GMT

Hello @EEDEAN2565.

Thanks for coming here.

Have you previously had an automatic renewal in place?

Katie

Re: Additional payer authentication

EEDEAN2565 — Wed, 24 Jul 2024 16:59:21 GMT

I had the same SIM for a year preloaded 12 months so didn't need to be touched it expired yesterday and was given a 10gb 30 day through customer services active until August then it will renew if I can register my card I texted and was sent an email saying it was set up but on app in red it says it won't renew so at a loss as what to do if I put credit on will it carry on or will I have to text 150

Re: Additional payer authentication

Leanne_T — Thu, 25 Jul 2024 07:31:59 GMT

Hi @EEDEAN2565

Thanks for coming back to us.

Please give us another call on 150 and the team will get this looked into for you 🙂

Leanne.

Re: Additional payer authentication

EEDEAN2565 — Thu, 25 Jul 2024 15:55:30 GMT

Thank you resolved the issue set up the recurring payment over the phone thank you

Re: Additional payer authentication

James_B — Thu, 25 Jul 2024 16:19:03 GMT

Thanks for letting us know, @EEDEAN2565 🙂

James