topic Re: sim not working in Pay as you go

sim not working

millieee88 — Wed, 24 Jul 2024 12:06:00 GMT

Profile closed — Wed, 24 Jul 2024 12:18:31 GMT

What do you mean the Sim Card isn't working?

Is it a Contract or PAYG?

millieee88 — Wed, 24 Jul 2024 12:20:39 GMT

it is payg had it years keeps saying sim not provisioned why so i dont get
any messages

Katie_B — Wed, 24 Jul 2024 13:51:53 GMT

When was the last time you used your SIM for any chargeable action?

Katie

millieee88 — Wed, 24 Jul 2024 15:30:39 GMT

a while ago but every time i tried to top up it would not let me so i did
not bother but i want to keep my number thats the problem

Katie_B — Wed, 24 Jul 2024 15:38:38 GMT

If your SIM has gone into hibernation there is a risk this has been disconnected.

I'd recommend getting in touch with our customer care team who can help further.

Katie