topic Re: Adding more data to sim only card - Absolute joke of a service in Pay as you go

Adding more data to sim only card - Absolute joke of a service

arburnsuk — Tue, 23 Jul 2024 02:15:04 GMT

Have tried to add more data add-ons on both website and app for weeks and its just plain broken. This is an absolute pain in the A** and is a joke that it has not been fixed by now.

Re: Adding more data to sim only card - Absolute joke of a service

Leanne_T — Tue, 23 Jul 2024 08:06:21 GMT

Hi @arburnsuk

Thanks for coming to the community.

Can you add data if you visit add-on.ee.co.uk when not connected to WiFi or if you're using a WiFi router open the link on a device connected to the router?

Leanne.

Re: Adding more data to sim only card - Absolute joke of a service

arburnsuk — Tue, 23 Jul 2024 08:34:51 GMT

No I cannot. But why not fixe the issue its crazy its been broken all this time.

Regards

Adrian Burns

Re: Adding more data to sim only card - Absolute joke of a service

Leanne_T — Tue, 23 Jul 2024 08:37:46 GMT

Hi @arburnsuk

What happens when you log into your EE account?

Do you get an error message when you visit the add-on.ee.co.uk site?

Leanne.