topic Issues buying a package in Pay as you go

Issues buying a package

Leelawilson — Mon, 22 Jul 2024 10:55:52 GMT

I am unable to buy a data pack. It keeps saying it’s a payment error even though it’s using credit I already have. Despite credit I also cannot call on 150

Re: Issues buying a package

XRaySpeX — Mon, 22 Jul 2024 12:39:35 GMT

@Leelawilson : How are you trying to buy a pack from your existing credit? Have you tried texting ALL PACKS to 150?

Re: Issues buying a package

Leelawilson — Mon, 22 Jul 2024 12:54:29 GMT

I have tried that. No texts works
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Re: Issues buying a package

XRaySpeX — Mon, 22 Jul 2024 13:24:46 GMT

When did you previously use it for a chargeable action?

Re: Issues buying a package

Leelawilson — Mon, 22 Jul 2024 14:58:29 GMT

I bought top up credit recently.
Sent from my iPhone

Re: Issues buying a package

XRaySpeX — Mon, 22 Jul 2024 15:01:30 GMT

& before that?

Re: Issues buying a package

Leelawilson — Mon, 22 Jul 2024 15:10:29 GMT

Not much before that
Sent from my iPhone