topic Re: Re: can't subscribe to packs in Pay as you go

Re: can't subscribe to packs

RAJUBID — Wed, 19 Jun 2024 21:28:40 GMT

I am having the same issue with subscription.

Re: Re: can't subscribe to packs

Leanne_T — Thu, 20 Jun 2024 06:46:21 GMT

Hi @RAJUBID

Thanks for coming here 🙂

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂

Re: Re: can't subscribe to packs

RAJUBID — Thu, 20 Jun 2024 07:01:04 GMT

I am in greece so texts to 150 are failing.

Re: Re: can't subscribe to packs

Leanne_T — Thu, 20 Jun 2024 07:13:43 GMT

Hi @RAJUBID

When was the last time you used the SIM card for a chargeable call or text or topped up the account?

Leanne.

Re: Re: can't subscribe to packs

RAJUBID — Thu, 20 Jun 2024 07:22:04 GMT

I used it in September last year

Re: Re: can't subscribe to packs

XRaySpeX — Thu, 20 Jun 2024 08:16:45 GMT

@RAJUBID : Looks like your PAYG SIM has gone into hibernation due to a long period of non-use. You might just be in time to get it back.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Re: can't subscribe to packs

Filip23 — Mon, 22 Jul 2024 08:48:24 GMT

Re: Re: can't subscribe to packs

Leanne_T — Mon, 22 Jul 2024 09:35:08 GMT

Hi @Filip23

Do you have a query we can help you with?

Leanne 🙂