topic Topped up an old number in Pay as you go

Topped up an old number

Killiepie1990 — Sun, 21 Jul 2024 19:05:41 GMT

I have an ee account that I use when I’m in the uk. I picked up a new sim this time and logged on to my account and updated the number associated. I then topped up but I think the credit went to the old number as there’s no trace of it, other than with my bank. Is there a way to fix this?

Re: Topped up an old number

Leanne_T — Mon, 22 Jul 2024 06:58:46 GMT

Hi @Killiepie1990

Thanks for coming to the community 🙂

Can you text BALANCE to 150 from the new EE SIM and let me know the full reply?

Speak soon 🙂

Leanne.

Re: Topped up an old number

Killiepie1990 — Mon, 22 Jul 2024 09:54:29 GMT

Hi Leanne,

I get the following,

Your current balance as of today 10:52 is £0.00. For more info on your
packs, add-ons or free boosts, go to the EE app or ee.co.uk For info on our
other Text Services, reply HELP or go to ee.co.uk/textservices

Thanks!

Re: Topped up an old number

Leanne_T — Mon, 22 Jul 2024 09:58:10 GMT

Thanks @Killiepie1990

If you log into the EE account and select the old number, does this show the credit?

Leanne.

Re: Topped up an old number

Killiepie1990 — Mon, 22 Jul 2024 12:35:29 GMT

I don’t seem to be able to select the old number and don’t have it written
down anywhere

Re: Topped up an old number

Leanne_T — Mon, 22 Jul 2024 12:48:02 GMT

Thanks for trying @Killiepie1990

In this case, please call us on 150 or 07953 966 150, and the team will get this looked into for you.

Leanne.