topic PAYG top up in Pay as you go

PAYG top up

MB111140 — Sun, 21 Jul 2024 14:41:52 GMT

I thought I’d topped up my payg mobile by using my card to add £10 credit, however the credit has not gone to my phone as it’s just sitting in my eye account. How do I transfer it to my phone to use as payg credit or to buy a pack? Tried buying a pack but it just wants more money from my card.

Re: PAYG top up

XRaySpeX — Sun, 21 Jul 2024 14:46:37 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: PAYG top up

MB111140 — Sun, 21 Jul 2024 14:48:31 GMT

I’m having the same problem. My sim has been used before. Can’t even call or text 150 now as say no credit, even thoughts there’s £10 on my account

Re: PAYG top up

Leanne_T — Mon, 22 Jul 2024 06:34:14 GMT

Hi @MB111140

Thanks for coming to the community.

Can you text AL to 150 and let us know the full reply?

Speak soon 🙂

Leanne.