topic Re: Unable to buy pack with existing credit/top-up in Pay as you go

Unable to buy pack with existing credit/top-up

badgermanus — Sun, 21 Jul 2024 02:19:35 GMT

I have 15 credit but can't buy the 15 pack, I just get this error:

PREPAID PACKS ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

Re: Unable to buy pack with existing credit/top-up

badgermanus — Sun, 21 Jul 2024 02:20:52 GMT

I have the same problem - with an existing SIM, although it hasn't been used in a couple of years (returning to country now)

Re: Unable to buy pack with existing credit/top-up

badgermanus — Sun, 21 Jul 2024 02:21:24 GMT

Existing SIM, although not used for a couple of years (now returning to to the country)

Re: Unable to buy pack with existing credit/top-up

XRaySpeX — Sun, 21 Jul 2024 03:42:44 GMT

@badgermanus : If you've not used it for over 9 months you've lost that PAYG SIM completely together with its no. & credit.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Unable to buy pack with existing credit/top-up

James_B — Sun, 21 Jul 2024 08:47:36 GMT

Hi @badgermanus,

If your SIM hasn't been used for a few years, your account will now be closed.

You can order a new SIM at Free Pay As You Go SIM Card | PAYG SIM Cards | EE Shop, or pick one up in any EE store.

James

Re: Unable to buy pack with existing credit/top-up

badgermanus — Sun, 21 Jul 2024 18:30:23 GMT

Not feasible to get a new SIM as I'm not in the county.

Any idea how I go about getting the refund for the top-up credit I added as I'm now unable to use it? No answer from the contact phone number - it immediately disconnects. I'd prefer not to have to mess about with credit card charge-backs and the like.

Re: Unable to buy pack with existing credit/top-up

XRaySpeX — Sun, 21 Jul 2024 18:55:47 GMT

PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.