topic Re: Hey in Pay as you go

Hey

Mellissaverry12 — Fri, 19 Jul 2024 21:38:53 GMT

Hi was wondering if anyone can help rang EE to remove my adult content lock she said she did this but still can't access anything can anyone help please thanks.

Re: Hey

XRaySpeX — Fri, 19 Jul 2024 21:43:35 GMT

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Hey

Mellissaverry12 — Fri, 19 Jul 2024 22:17:45 GMT

Like I said I already did ring them and they said they done it but hasn't worked on my phone

Re: Hey

James_B — Sat, 20 Jul 2024 10:42:13 GMT

Hi @Mellissaverry12,

It can take up to 24 hours for account changes to take affect.

If you're still unable to access restricted content after this period, please get in touch on 150.

Thanks

James