topic Re: Text re losing a number in Pay as you go

Text re losing a number

JoGz — Thu, 18 Jul 2024 16:13:43 GMT

My elderly mother has a clam phone with an EE sim she has had for years. It's pay as you go & She tops up £10 every couple of months. She mainly uses it for texting. Why is she getting texts stating she will lose access? She is texting and topping up within 6 months easily. She is worried. What is going on??

Re: Text re losing a number

Christopher_G — Thu, 18 Jul 2024 17:45:21 GMT

Hi @JoGz

Welcome to the community.

Could you let us know exactly what the message says please?

Chris

Re: Text re losing a number

JoGz — Wed, 24 Jul 2024 10:30:45 GMT

ps she has unfortunately deleted the text. So will have to wait for the next 1

Re: Text re losing a number

Leanne_T — Wed, 24 Jul 2024 10:43:29 GMT

Hi @JoGz

Thanks for coming back to us.

If she doesn't have the text anymore, she can call us on 150 and the team will check the account for her and make sure the number does not go into hibernation.

Full details can be found in our Why Has My Top Credit Run Out? Help page 🙂

Leanne.