topic Re: Phone number deactivated in Pay as you go

Phone number deactivated

Clarrold — Thu, 18 Jul 2024 11:51:33 GMT

I have a pay as you go sim for my daughter for summer use. It is not working even though i have topped it up several times. Can it be re-activated somehow?

Re: Phone number deactivated

XRaySpeX — Thu, 18 Jul 2024 12:18:28 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Phone number deactivated

Chris_B — Thu, 18 Jul 2024 12:19:37 GMT

@Clarrold Please read THIS because getting it re-activated will depend on what it was last used as it could be over the time frame that allows this.