topic Re: Re: Addons Purchase error:( in Pay as you go

Re: Addons Purchase error:(

doxx — Wed, 17 Jul 2024 15:16:25 GMT

Obviously, not that important as I am receiving this error on PAYG.

Ridiculous EE, really.

Re: Re: Addons Purchase error:(

doxx — Wed, 17 Jul 2024 15:17:44 GMT

I do am receiving this error. Trying to add an photo bundle to my PAYg.

Regardless of workarounds, fix the page.

Re: Re: Addons Purchase error:(

Christopher_G — Wed, 17 Jul 2024 17:02:31 GMT

Hi @doxx

Are you able to purchase your add-on through the add-on hub?

Chris

Re: Re: Addons Purchase error:(

XRaySpeX — Wed, 17 Jul 2024 17:57:08 GMT

@Christopher_G : I thought that EE Add-on page only offers data add-ons. Does it do other add-ons?

Re: Re: Addons Purchase error:(

Christopher_G — Wed, 17 Jul 2024 18:03:02 GMT

Yes, it is only data add-ons, @XRaySpeX. The second post mentioning the photo bundle wasn't showing on our system for some reason.

@doxx - If you're having problems adding the photo bundle, I recommend speaking with our Mobile Care team.

Chris

Re: Re: Addons Purchase error:(

XRaySpeX — Wed, 17 Jul 2024 18:06:53 GMT

Sorry, @Christopher_G , I only just moved user's posts together.

Do you know any text codes for PAYG MMS add-ons? I can't find them anywhere.

Re: Re: Addons Purchase error:(

doxx — Wed, 17 Jul 2024 20:37:24 GMT

@Christopher_G

> Are you able to purchase your add-on through the add-on hub?

No. That link does not work, as reported by other members of this forum too. From within iPhone, latest version, with WiFi Off via Mobile 4G with full signal.

- An error occurred during a connection to add-on.ee.co.uk

Nor am I looking for data addon's I want to apply Picture Add-On's.

> @doxx - If you're having problems adding the photo bundle, I recommend speaking with our Mobile Care team.

I'm sorry, but no. I do not have the time to ring a number.

I've only just got off work now, and it's 9PM with the lines closed. I'm fed up of ringing Customer Support lines for everything in today's world.The call centre staff are fed up with it, I'm fed up with it. You'd feel the same way if you had too.

Let's be real here. EE are responsible for the website, yet there is no way to report the error. Nor do I believe the fluff of "We are sorry, we are working on fixing this" -- Chances of anyone reviewing the internal error logs are null. Lets cut the bull.

The website is broken, I am unable to view addon's. I wish to navigate it from my web browser -- Why is this server not available!? Other users have having this issue as seen around the forums so it's a very valid issue and not just me.

Don't want to be disagreeing with you but can you report the issue?

Why is the website broken? Why is that feature not working? How do I raise a ticket regarding to that part of the website broken?

I'm really fed up with this faff in life. It's 2024.

Re: Re: Addons Purchase error:(

doxx — Wed, 17 Jul 2024 20:31:25 GMT

No. That link does not work, as reported by other members of this forum too.

From within iPhone, latest, with WiFi Off via Mobile 4G with full signal.

- An error occurred during a connection to add-on.ee.co.uk

Re: Re: Addons Purchase error:(

XRaySpeX — Wed, 17 Jul 2024 20:40:01 GMT

Use another browser, not Edge or any browser that turns HTTP: into HTTPS: . Chrome works on it.

Re: Re: Addons Purchase error:(

doxx — Wed, 17 Jul 2024 20:47:44 GMT

@XRaySpeX

I can't.

I noticed HTTP / HTTPS issue and nor can I access via my browser. Because otherwise I receive.

Please turn off your WiFi

To get access to this platform you need to turn off your WiFi within settings.

And Safari cannot open this page if I try to use iOS.

It's ridiculous. The ability to WiFi hotspot is not possible.

I do know the page you talk about but that doesn't enable me to addon's for picture messaging.

Re: Re: Addons Purchase error:(

XRaySpeX — Wed, 17 Jul 2024 21:32:57 GMT

@doxx : That's the right page to arrive at to start with, but it needs to be accessed over the mobile network.

What device are you using for this? A mobile phone or a mobile router?

If a mobile phone, you need to switch its WiFi OFF.
If a mobile router, you need to connect to it by WiFi.

However even when you get to the right page, you won't find any MMS add-ons as it only offers data add-ons.

Re: Re: Addons Purchase error:(

doxx — Thu, 18 Jul 2024 16:31:52 GMT

> However even when you get to the right page, you won't find any MMS add-ons as it only offers data add-ons.

Right, well this isn't helpful. The page still isn't working. I need an MMS add-on and if "customer-service" is the only method way, why have even such a section on the website?

Seriously, can no community member of this forum raise this as an issue to the EE web team?

How do I? Or do I need to register an complaint?

Edit:

You've got to be kidding me. The complaint web form is also BROKEN.

Nice to know that EE is using nginx.

503 Service Temporarily Unavailable

nginx

Re: Re: Addons Purchase error:(

XRaySpeX — Thu, 18 Jul 2024 16:30:22 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Re: Addons Purchase error:(

doxx — Thu, 18 Jul 2024 16:35:30 GMT

Thanks, but that would be great if the complaint form didn't 503. Now twice on two different browsers on two different devices. Irony.

Not even a cuddly message, just the bog standard nginx 503.

Re: Re: Addons Purchase error:(

XRaySpeX — Fri, 19 Jul 2024 16:06:16 GMT

@doxx : There is no MMS (Picture Msgs) add-on for PAYG. There would be on contract.