topic Data issues in Pay as you go

Data issues

AndyCat163 — Tue, 16 Jul 2024 13:08:57 GMT

Hi, I need help, I bought a 60 GB home hub last Friday and it's now down to 35 GB. We were out for over a day and a half, we don't download films or anything, can anyone help, before I throw this away once it ends? Thanks in advance.

Re: Data issues

Christopher_G — Tue, 16 Jul 2024 15:02:28 GMT

Hi @AndyCat163

Welcome to the community.

What is it that you do, internet-wise? How many devices do you have connected to it and what kind of devices are they?

Chris

Re: Data issues

AndyCat163 — Tue, 16 Jul 2024 15:53:38 GMT

Thanks Christopher.

My wife and I have watched a film and we game on our phones. My son streams YouTube for an hour each day, he has an ipad, we have Samsung phones, I don't imagine this would use nearly 30 GB in two days worth.

Regards,

Andy

Re: Data issues

Christopher_G — Tue, 16 Jul 2024 16:12:17 GMT

OK, thanks @AndyCat163

Depending on the resolution of the YouTube videos, streaming can use up to 1.5GB per hour. Was it a movie that you watched on a streaming service? Depending on the resolution and length, this could have used a few Gigabytes.

It's difficult to say, with these devices, exactly what used the data, because the data is being used on different devices and tracked on those. On your Android devices, you can see the WiFi data usage by going into Settings > Connections > Data Usage > WiFi Data Usage.

Chris

Re: Data issues

AndyCat163 — Tue, 16 Jul 2024 19:12:17 GMT

Thanks