topic Re: Re: How to unlock barred number in Pay as you go

Re: How to unlock barred number

LeiLucas — Sat, 13 Jul 2024 21:40:44 GMT

Hello I’m in the situation, can you help me ?

Re: Re: How to unlock barred number

Leanne_T — Sun, 14 Jul 2024 07:07:51 GMT

Hi @LeiLucas

Thanks for coming here 🙂

Has your account been blocked?

Do you have a pay as you go or pay monthly account?

Leanne.

Re: Re: How to unlock barred number

LeiLucas — Sun, 14 Jul 2024 21:06:17 GMT

I have a pay as you go service and I have toped up recently.

Re: Re: How to unlock barred number

Katie_B — Mon, 15 Jul 2024 06:40:55 GMT

Hi @LeiLucas.

When was the last time you used your SIM for any chargeable action?

Katie

Re: Re: How to unlock barred number

XRaySpeX — Mon, 15 Jul 2024 12:00:48 GMT

@LeiLucas : Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.