topic SIM card trouble in Pay as you go

SIM card trouble

Maymayeve — Mon, 15 Jul 2024 07:36:39 GMT

My SIM card is in I see the bars and I added credits to my account. I am still unable to make or receive calls and on my account it’s telling me I have 0 data available and no calls or texts available. What do I do? I’ve tried adding my sim to an account but nothing has worked.

Re: SIM card trouble

Christopher_G — Mon, 15 Jul 2024 11:16:27 GMT

Hi @Maymayeve

Welcome to the community.

Is it a new SIM card? Do you have an active pack? Does your phone show an EE signal?

Chris

Re: SIM card trouble

XRaySpeX — Mon, 15 Jul 2024 11:43:43 GMT

@Maymayeve : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: SIM card trouble

Maymayeve — Mon, 15 Jul 2024 14:50:15 GMT

Yes it’s a new SIM card, I can see the EE signal I bought it as a pay monthly sim

Re: SIM card trouble

XRaySpeX — Mon, 15 Jul 2024 15:24:47 GMT

If you've bought a pay monthly contract SIM why have you posted under PAYG? It's only confusing me.