topic Why would you hang me up in the middle of a call? in Pay as you go

Why would you hang me up in the middle of a call?

nathanh11 — Sun, 14 Jul 2024 18:49:07 GMT

Ran out of credit in the middle of a call... instead of letting me finish the conversation, they (EE) just hung me up in the middle of the call! Firstly, how rude does that seem to the other person? Secondly, couldn't you just let us finish our call and THEN stop us from making future calls before topping up? This is why everybody uses Whatsapp nowadays.

Re: Why would you hang me up in the middle of a call?

XRaySpeX — Sun, 14 Jul 2024 18:55:12 GMT

Cuz you pay by the min. If you run over to a min. for which you have no credit the call ends. It's up to you to check you have enough credit to cover the duration of the call you are making.

Re: Why would you hang me up in the middle of a call?

Chris_B — Sun, 14 Jul 2024 18:57:58 GMT

@nathanh11 To call customer services from a PAYG device it’s a flat rate fee of £0.25p so provided you have 25p on your account that’s all it’ll cost. And you simply cuts of had a loss of signal on your device for the call to drop. ( that’s a guess as I don’t know what your signal is like )

Re: Why would you hang me up in the middle of a call?

bristolian — Sun, 14 Jul 2024 19:05:37 GMT

On any pre-payment setup, you can only spend upto the credit you have.

A logical extension of your "finish the call" argument would be having enough credit for a one minute call, but making it last beyond an hour - this is not workable.

You need a data allowance to use any internet-based app, including WhatsApp. Apps can only route "calls" between app users.