topic Re: Credit started a new pack despite already having a pack active in Pay as you go

Credit started a new pack despite already having a pack active

cristinah — Sun, 14 Jul 2024 09:20:21 GMT

I purchased a pay as you go sim and paid £20 at that time for the £20 pack which would give me 100MB of data for 30 days. When I received the sim I had data but the profile said I had 0MG despite being on this plan. I assumed it was working anyway and added £20 to my credit so my pack would automatically renew next month, however this money has come out of my credit and started a new pack despite me already having one, I now have 150MB which is too much and am wondering if there’s any way to cancel the second pack as I did not agree to start one and save my credit for next month.

Re: Credit started a new pack despite already having a pack active

Leanne_T — Sun, 14 Jul 2024 12:05:49 GMT

Hi there @cristinah

Thanks for coming to the community.

If you give us a call on 150 the team will get the pack looked into and see what they can do to help 🙂

Thanks.

Leanne.

Re: Credit started a new pack despite already having a pack active

XRaySpeX — Sun, 14 Jul 2024 12:33:13 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?