topic Re: Pay as you go connection problems in Pay as you go

Pay as you go connection problems

Abg5 — Mon, 08 Jul 2024 07:33:15 GMT

I’m in New Zealand for up to 12 months and before I left the UK I changed my contract to pay as you go so I can keep my number. I put £10 on shortly after I arrived in NZ but now I can’t send texts or make any phone calls including to 150. Any suggestions?

Re: Pay as you go connection problems

James_B — Mon, 08 Jul 2024 11:47:13 GMT

Welcome to the EE Community, @Abg5 🙂

Did you use your phone in the UK after the switch to activate your new pay as you go account?

James

Re: Pay as you go connection problems

Abg5 — Mon, 08 Jul 2024 18:38:10 GMT

No I didn’t, I switched just before I left and tried to top up before I got to NZ but couldnt as I needed to wait for it to change to pay as you go (I called ee and was advised of this).

Re: Pay as you go connection problems

Chris_B — Mon, 08 Jul 2024 19:12:11 GMT

@Abg5 Unfortunately because the sim wasn’t used in the UK first it’ll not work at present outside the UK. You can not switch over from contract to PAYG outside the UK and the sim has to be used in the UK first before it’ll work abroad

Re: Pay as you go connection problems

Abg5 — Mon, 08 Jul 2024 23:12:20 GMT

Ah okay, is there any way I can resolve it?

Re: Pay as you go connection problems

Katie_B — Tue, 09 Jul 2024 06:10:53 GMT

Hi @Abg5.

Once abroad there is no way to activate this.

When you return to the UK and connect to the EE home network this will work.

Katie

Re: Pay as you go connection problems

Abg5 — Tue, 09 Jul 2024 08:16:05 GMT

Could I potentially get a replacement sim sent to my UK address with the same number, have someone to activate it and have this sent to me?

Re: Pay as you go connection problems

Katie_B — Thu, 11 Jul 2024 08:42:46 GMT

Hi @Abg5.

It would have to be yourself who orders the SIM and the SIM will need to be used in the UK before travelling abroad.

Katie