topic Hibernation in Pay as you go

Hibernation

AJ0051903 — Mon, 08 Jul 2024 18:02:22 GMT

How do I know if my number is hibernated?

Northerner — Mon, 08 Jul 2024 18:11:42 GMT

With credit can you call anyone.

Thanks

AJ0051903 — Mon, 08 Jul 2024 18:21:22 GMT

No it’s showing no service

Schockwave — Mon, 08 Jul 2024 19:18:44 GMT

@AJ0051903 how long is it since you made a chargeable call or text?

I would suggest you take a look here too:

AJ0051903 — Mon, 08 Jul 2024 19:26:55 GMT

I can’t remember exactly but around 2 months but I never got a text to check if I’m still using the number

Katie_B — Tue, 09 Jul 2024 06:17:13 GMT

Thanks for confirming @AJ0051903.

Are you currently in the UK?

Katie

AJ0051903 — Tue, 09 Jul 2024 07:48:36 GMT

Yes

Katie_B — Tue, 09 Jul 2024 08:29:57 GMT

Thanks for confirming @AJ0051903.

Do you have access to another phone/SIM?

I'd recommend getting in touch so our customer care team can check your account.

Katie