Visiting UK and want to use my EE sim

JackieRossouw — Mon, 08 Jul 2024 10:20:49 GMT

I bought a EE sim last year while I was in the UK on holiday - it expires on 19 July 2024 (the date that shows on the sim wrapping).

I am flying back to the UK this week and ‘topped’ up my EE (my login was still valid and I was easily able to top up).

That was about half an ago and the data still shows zero – my £15 top up reflects but no data.

I sent a text message to my brother living in the UK (he confirmed receipt) thinking perhaps this would activate the sim.

So far nothing.

I have tried calling the call centre on their ‘overseas number’ and gave up after 20 minutes of waiting for someone to answer.

I would appreciate if someone in this community could assist and advise what I am doing wrong.

Thanks in advance.

Re: Visiting UK and want to use my EE sim

Chris_B — Mon, 08 Jul 2024 12:32:06 GMT

@JackieRossouw you need to purchase a data add-on. The credit on your account doesn’t go towards data usage for that you need a pack or data add on which can be purchased via your be credit on the account. And seeing as though you’re not in the UK, you would have to purchase a data add-on for that location to use data in that location.

topic Visiting UK and want to use my EE sim in Pay as you go

Visiting UK and want to use my EE sim

Re: Visiting UK and want to use my EE sim