https://community.ee.co.uk/t5/Pay-as-you-go/Top-Up-amp-Activation/m-p/1404071#M66324 <P>Hello</P><P>I purchased a SIM card before flying to Spain, and the card is topped up with £25, I also requested the £15 pack, however, while in pain, I realized I am unable to activate my pack or use my card. whenever I text or call the connection cuts off. I tried to call 150, 360 and another mobile number for free call and when I dial it says 'Our bad' then it hung up. if this cannot be sorted from abroad, then can I get a refund for my balance?</P> Sun, 07 Jul 2024 20:06:34 GMT Mal-Emmanueil 2024-07-07T20:06:34Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-Up-amp-Activation/m-p/1404071#M66324 <P>Hello</P><P>I purchased a SIM card before flying to Spain, and the card is topped up with £25, I also requested the £15 pack, however, while in pain, I realized I am unable to activate my pack or use my card. whenever I text or call the connection cuts off. I tried to call 150, 360 and another mobile number for free call and when I dial it says 'Our bad' then it hung up. if this cannot be sorted from abroad, then can I get a refund for my balance?</P> Sun, 07 Jul 2024 20:06:34 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-Up-amp-Activation/m-p/1404071#M66324 Mal-Emmanueil 2024-07-07T20:06:34Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-Up-amp-Activation/m-p/1404107#M66327 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4447677">@Mal-Emmanueil</a></SPAN>.&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>Did you use your SIM in the UK before travelling abroad?</P> <P>Katie</P> Mon, 08 Jul 2024 06:24:12 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-Up-amp-Activation/m-p/1404107#M66327 Katie_B 2024-07-08T06:24:12Z