topic Re: Can’t connect - Uk to France in Pay as you go

Can’t connect - Uk to France

Zxcvbn_1 — Fri, 05 Jul 2024 18:35:22 GMT

My phone shows ‘Couldn’t activate cellular data network.’ since I’ve arrived France today.
Cellular data on, Roaming on and Network selection isn’t ‘Auto’.
I’ve got a message that is ‘Great news! You now have access to your pack allowances for 24 hours.’ from 150.
Could anyone pls tell me what should I do?

Re: Can’t connect - Uk to France

Christopher_G — Sat, 06 Jul 2024 06:40:45 GMT

Hi @Zxcvbn_1

Welcome to the community.

Could you try manually connecting to a different French network please?

Chris

Re: Can’t connect - Uk to France

Zxcvbn_1 — Sat, 06 Jul 2024 07:26:34 GMT

I did. But it didn’t work. Also I switched off the phone and nothing changed.

Re: Can’t connect - Uk to France

Christopher_G — Sat, 06 Jul 2024 09:32:49 GMT

What happened when you tried to connect, @Zxcvbn_1? Did you get any error messages? Have you seen a signal in the top corner of your phone from a French network since arriving?

Pay as you Go SIM cards are only activated for roaming if the SIM was used to make a call or send a text message within the UK before travelling. Did you do that, if you're on pay as you go?

Chris

Re: Can’t connect - Uk to France

Zxcvbn_1 — Sat, 06 Jul 2024 11:04:51 GMT

It is shon that ‘could not activate cellular data network. Turn on cellular data or use wifi.’

I’ve already turned on cellular data and roaming on.

when I arrived France, I texted ‘ROAMEU1D’ and then got a msg like ‘Great news! You now have access to your pack allowances for 24 hours.’

However, I can’t connect to internet without wifi.

Re: Can’t connect - Uk to France

Christopher_G — Sat, 06 Jul 2024 11:38:39 GMT

Do your calls and text messages work, @Zxcvbn_1?

Could you try changing this network mode: Tap Settings > Mobile Service > Mobile Data options > Voice & Data between 5G and 4G, to see if it makes a difference please?

Chris