topic PAYG DATA SUBSCRIPTION in Pay as you go

PAYG DATA SUBSCRIPTION

Pennyslot — Thu, 04 Jul 2024 21:55:53 GMT

My PAYG sim is kept active while I live overseas. I top up and use it every 3 months keeping it active. When I arrived in the UK today my app says I don’t have a data pack and I need to subscribe to one. When I select the pack. It says that they will send me a new SIM card. Which obviously I don’t want. I just want to add a data pack to my current sim. It’s so confusing. I need a 30 day data pack and then when I leave again I just need the roaming so I can keep it active.

Re: PAYG DATA SUBSCRIPTION

XRaySpeX — Thu, 04 Jul 2024 23:29:05 GMT

Have you texted ALL PACKS to 150 & chosen 1? There's no reason for that to send you a new SIM.

How old is your existing PAYG SIM & how long have you been abroad?

Re: PAYG DATA SUBSCRIPTION

Pennyslot — Sat, 06 Jul 2024 05:50:24 GMT

Thank you. I didn’t know that I cannot use their app to do this. It should be more clear to call or text 150. I did it by calling. Easily done in 1 minute when you know how!