topic Re: I have £20 credit but can’t buy any add on and 150 are saying I have no credit in Pay as you go

I have £20 credit but can’t buy any add on and 150 are saying I have no credit

LisaPearson — Wed, 03 Jul 2024 07:00:55 GMT

I topped up £20, the money came out of my account and on the app it says I have credit of £20 - I also received an email from EE saying thanks for topping up. When I try to buy a pack it says prepaid error, and I don’t have enough balance to call 150 - very frustrating.

Re: I have £20 credit but can’t buy any add on and 150 are saying I have no credit

Chris_B — Wed, 03 Jul 2024 07:15:54 GMT

@LisaPearson Try restarting the device then check it.

Re: I have £20 credit but can’t buy any add on and 150 are saying I have no credit

XRaySpeX — Wed, 03 Jul 2024 15:41:47 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?