topic Re: Payed for top up but it hasn’t come into my account in Pay as you go

Payed for top up but it hasn’t come into my account

gm227 — Wed, 03 Jul 2024 07:01:55 GMT

Hello, I am an international traveler and bought a physical sim at a shop yesterday. I went online and bought what I thought was the 15£ top up to receive my data but nothing has come into my account yet. My order number for what I bought is xko********

[Mod Edit: Removed order number]

Re: Payed for top up but it hasn’t come into my account

XRaySpeX — Wed, 03 Jul 2024 05:05:27 GMT

Where are you?

Re: Payed for top up but it hasn’t come into my account

gm227 — Wed, 03 Jul 2024 05:19:01 GMT

I’m near London

Re: Payed for top up but it hasn’t come into my account

Christopher_G — Wed, 03 Jul 2024 07:03:07 GMT

Hi @gm227

Welcome to the community.

Is the SIM showing an EE signal? What does the reply say when you text AL to 150?

Chris