topic Re: Can't purchase unlimited data in Pay as you go

Can't purchase unlimited data

Dave449 — Mon, 01 Jul 2024 13:48:24 GMT

I am on pay as you go and can't buy unlimited data via text or via the automated phone system or via my EE either,how do I purchase this?

XRaySpeX — Mon, 01 Jul 2024 13:58:32 GMT

@Dave449 : Do you have an active pack of £10 or more? If so, text UNL DATA to 150.

Dave449 — Mon, 01 Jul 2024 13:59:25 GMT

Yes I do have a £1O pack,ok thanks I will give that a try

Dave449 — Mon, 01 Jul 2024 14:01:53 GMT

UNL DATA doesn't work,it says their has been a problem.

XRaySpeX — Mon, 01 Jul 2024 14:04:11 GMT

Try visiting http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Dave449 — Mon, 01 Jul 2024 14:07:02 GMT

Their is no choice of unlimited data

Dave449 — Tue, 02 Jul 2024 17:16:49 GMT

I am still unable to purchase unlimited data by text,website, automated phone system

XRaySpeX — Tue, 02 Jul 2024 17:22:13 GMT

@Dave449 : No need to start a new thread on same matter as existing thread already responded to.

James_B — Wed, 03 Jul 2024 07:41:53 GMT

Please get in touch on 150 so our Mobile Guides can check the plan you are using is eligible for the unlimited data add-on.

They'll be happy to help. 🙂

James

Dave449 — Wed, 03 Jul 2024 07:46:42 GMT

I already have done this and they said it is not on offer at the moment which is strange as I've been able to purchase this last month

James_B — Wed, 03 Jul 2024 09:18:04 GMT

It could be that your on an old legacy plan, @Dave449

The team on 150 should be able to advise.

James