topic I didn't ask to renew my pack in Pay as you go

I didn't ask to renew my pack

Mohamedshanab — Mon, 01 Jul 2024 08:52:27 GMT

My pack is renewed while I didn't ask to renew it. Please refund the deducted money.

Re: I didn't ask to renew my pack

XRaySpeX — Mon, 01 Jul 2024 08:58:42 GMT

@Mohamedshanab : Did you text STOP PACK to 150 to stop it renewing?

PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.

Re: I didn't ask to renew my pack

Mohamedshanab — Mon, 01 Jul 2024 12:03:14 GMT

I topped up my account and used this mo ey to pay the pack for that month only. Why did you use my credit card details to renew this pack I didn't allow you to do so.

Re: I didn't ask to renew my pack

XRaySpeX — Mon, 01 Jul 2024 12:25:12 GMT

How much did you actually pay for the 1st month's pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: I didn't ask to renew my pack

Mohamedshanab — Mon, 01 Jul 2024 12:29:14 GMT

As I said I toped up my account and used the money to pay for the pack.
I cannot text 150 because I am actually outside UK.
Please refund the amount.

Re: I didn't ask to renew my pack

XRaySpeX — Mon, 01 Jul 2024 12:32:12 GMT

I wasn't asking by how much you topped-up but how much of that credit was used to buy the 1st pack. There could have been some left behind.

Re: I didn't ask to renew my pack

Chris_B — Mon, 01 Jul 2024 12:53:55 GMT

@Mohamedshanab Are you 100% sure you didn’t setup a reoccurring payment top up ? EE can not just take the payment unless you setup a reoccurring payment and that termination is controlled by you.

Re: I didn't ask to renew my pack

Mohamedshanab — Mon, 01 Jul 2024 13:10:14 GMT

there was 1 pound left at the time but I consumed it

Re: I didn't ask to renew my pack

XRaySpeX — Mon, 01 Jul 2024 13:12:38 GMT

Did you top up with £10 & bought the £10 pack?

Re: I didn't ask to renew my pack

Mohamedshanab — Mon, 01 Jul 2024 13:16:14 GMT

No, I am sorry I remember now I am mistaken I paid the pack using my card.
I don't want the pack this month, can you cancel it and refund this money to my card?

Re: I didn't ask to renew my pack

XRaySpeX — Mon, 01 Jul 2024 13:22:17 GMT

You paid £9 for a £10 pack. You only get that 10% discount when you pay with a Direct Card Payment, which is applied every month when the pack auto renews w/out you having to do anything.

You can only stop it renewing & taking the card payment by texting STOP PACK to 150.

PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment which you've already spent on that 1st pack.

Re: I didn't ask to renew my pack

Mohamedshanab — Mon, 01 Jul 2024 13:26:14 GMT

How can I stop renewing it from the app itself?

Re: I didn't ask to renew my pack

XRaySpeX — Mon, 01 Jul 2024 13:35:39 GMT

In your online MyEE a/c on the Buy Packs page use the "Stop the Subscription Pack" at the bottom.