topic Re: Duration of PayAsYouGo sim works before deactivation in Pay as you go

Duration of PayAsYouGo sim works before deactivation

mdiba — Sun, 30 Jun 2024 14:46:28 GMT

I have not used my pay as you sim for a while with no balance and no top-up. I have heard that the sim will be still mine and activated for 179 days. Is it true?

I do not know how many days is remaining. Is there any part in the website that mentions this date exactly?

Re: Duration of PayAsYouGo sim works before deactivation

Northerner — Sun, 30 Jun 2024 14:49:25 GMT

Hi @mdiba

Please read the hibernation policy here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks

Re: Duration of PayAsYouGo sim works before deactivation

XRaySpeX — Sun, 30 Jun 2024 15:27:25 GMT

@mdiba : Partly!

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 178 days (~6 months) of non-chargeable use. You then have a further 90 days (~3 months) period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.