topic Re: PAYG SIM bought 18 months ago and worked then. Topped up with £10 and no signal in Pay as you go

PAYG SIM bought 18 months ago and worked then. Topped up with £10 and no signal

Julie232 — Sat, 22 Jun 2024 15:57:45 GMT

I bought a PAYG sim 18 months agai and it worked then and I topped up a month later and it also worked in Norway on that occasion

am now in Italy and topped up with £10 yesterday and I have no signal.

Re: PAYG SIM bought 18 months ago and worked then. Topped up with £10 and no signal

XRaySpeX — Sat, 22 Jun 2024 16:30:19 GMT

@Julie232 : Looks like your PAYG SIM has gone into hibernation & then been completely deactivated due to a 17 months period of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: PAYG SIM bought 18 months ago and worked then. Topped up with £10 and no signal

Julie232 — Sat, 22 Jun 2024 16:58:42 GMT

Thanks very much

that’s really helpful

will stop trying and just ask for my money back

Thanks

Julie

Re: PAYG SIM bought 18 months ago and worked then. Topped up with £10 and no signal

XRaySpeX — Sat, 22 Jun 2024 17:00:32 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

PAYG credit is not refundable nor transferable.