topic Re: Access charge in Pay as you go

Access charge

Demileigh4 — Thu, 20 Jun 2024 22:30:45 GMT

hi is there anyone that can help me I topped up my phone as pay as you go and now that I am in a different country there is a restriction and a access charge which I will pay however I got a message off EE telling me to reply with a code that they told me but it won’t send because they have stopped my data

Re: Access charge

Northerner — Thu, 20 Jun 2024 23:03:09 GMT

Hi @Demileigh4

When was the last time you made a chargeable call or text on the sim.

Thanks

Re: Access charge

XRaySpeX — Fri, 21 Jun 2024 01:59:43 GMT

@Demileigh4 : Where are you?

Text msgs don't use data.

Re: Access charge

Demileigh4 — Fri, 21 Jun 2024 06:22:00 GMT

I’m in Tenerife. Yeah it costs money but to message them back and obviously they have stopped my PSYG pack which allows me to send messages

Re: Access charge

Katie_B — Fri, 21 Jun 2024 06:25:41 GMT

Hi @Demileigh4.

Thanks for coming here.

Have you purchased a Roaming Pass to be able to use your subscription pack abroad?

Katie