topic Pay as phone seem to have paid twice in Pay as you go

Pay as phone seem to have paid twice

Kaz27365 — Thu, 20 Jun 2024 08:32:35 GMT

I seem to have paid twice , as taken £10 of my credit balance and taken £10 out of my bank . How do I sort this please . As I requested it to come off my credit

Re: Pay as phone seem to have paid twice

XRaySpeX — Thu, 20 Jun 2024 08:37:45 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Pay as phone seem to have paid twice

Kaz27365 — Thu, 20 Jun 2024 10:10:08 GMT

Hi and thankyou
I had £20 credit on my phone so I did it to renew from that balance . But I
now have £10 left on my balance and EE having took £10 from my account . I
just can’t work it out

Re: Pay as phone seem to have paid twice

Leanne_T — Thu, 20 Jun 2024 12:25:08 GMT

Hi @Kaz27365

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂