topic Re: Payment issue in Pay as you go

Payment issue

Ashleymac18 — Wed, 19 Jun 2024 16:04:54 GMT

Hi, why do I have issues everytime when I try to process a payment when topping up or wanting to start a pack! It’s been happening way too much! Everytime it happens I have to phone EE, the bank said it’s EE issue. It’s just annoying having to phone everytime .

Re: Payment issue

XRaySpeX — Wed, 19 Jun 2024 16:15:30 GMT

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Payment issue

Ashleymac18 — Wed, 19 Jun 2024 16:23:26 GMT

Hi there thanks for replying, but no this doesn’t work either!!
It is soooo irritating.

Any other solutions?

thanks

Re: Payment issue

XRaySpeX — Wed, 19 Jun 2024 16:26:00 GMT

What error msg are you getting?

Re: Payment issue

Ashleymac18 — Wed, 19 Jun 2024 16:31:13 GMT

It just says “ error “ in red everytime. I contacted the bank but they said it’s EE.

Re: Payment issue

James_B — Thu, 20 Jun 2024 07:23:23 GMT

Hi @Ashleymac18,

Do you get the same issue if you try to top up with a different card?

James

Re: Payment issue

Ashleymac18 — Thu, 20 Jun 2024 09:11:06 GMT

Hiya,

Yes I do still get this issue with a different card

Re: Payment issue

James_B — Thu, 20 Jun 2024 09:29:14 GMT

Have you tried clearing your cookies and cache, or using a different browser @Ashleymac18?

James

Re: Payment issue

Ashleymac18 — Thu, 20 Jun 2024 12:28:10 GMT

No I haven’t tried that, but that’s a good idea.

how would I do this?

thanks

Re: Payment issue

James_B — Thu, 20 Jun 2024 12:29:52 GMT

Which web browser are you using and on which device/phone, @Ashleymac18?

Re: Payment issue

Ashleymac18 — Thu, 20 Jun 2024 12:44:33 GMT

I’m using Safari on my Apple iPhone 14 pro max

Re: Payment issue

James_B — Thu, 20 Jun 2024 12:56:56 GMT

Hi @Ashleymac18,

In Settings, select Safari followed by Clear History and Website Data.

James