topic Re: Reopen closed account in Pay as you go

Reopen closed account

Helen12321 — Tue, 18 Jun 2024 16:03:00 GMT

Hi,

I have a mobile broadband from 2 years ago. I've purchased a new sim but I found out my account has been closed.

How do I reopen it?

Regards,

Helen

Re: Reopen closed account

XRaySpeX — Tue, 18 Jun 2024 16:54:09 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Reopen closed account

Chris_B — Tue, 18 Jun 2024 17:40:46 GMT

@Helen12321 You need to create a new account. If you’re going to use the same email address you’ll have to call customer services so they can first remove your email address from their system so you are then free to use the same email address. Alternatively, use a different email address.