topic Re: Not receiving OTP texts abroad in Pay as you go

Not receiving OTP texts abroad

c4john — Mon, 17 Jun 2024 16:33:14 GMT

I am currently abroad and not able to receive OTP texts. How can I resolve this?

Re: Not receiving OTP texts abroad

Chris_B — Mon, 17 Jun 2024 16:38:01 GMT

@c4john Can you receive text ok ?

Re: Not receiving OTP texts abroad

bristolian — Mon, 17 Jun 2024 16:38:30 GMT

Could you receive OTPs prior to travelling abroad? Can you receive person-to-person texts whilst abroad? Can you make & receive calls abroad?

Try manually selecting an alternative network in your host country.

Re: Not receiving OTP texts abroad

c4john — Mon, 17 Jun 2024 16:46:33 GMT

@Chris_B Yes, I'm receiving person-to-person texts.

Re: Not receiving OTP texts abroad

c4john — Mon, 17 Jun 2024 16:46:45 GMT

@bristolian Yes to all 3 of these questions! I used to receive OTPs with no problem, I am still receiving person-to-person texts as normal and I can make and receive calls.

Re: Not receiving OTP texts abroad

bristolian — Mon, 17 Jun 2024 18:46:40 GMT

As per previous post.. Try manually selecting an alternative network in your host country.