topic Re: Number will be disconnected. in Pay as you go

Number will be disconnected.

Shah06 — Mon, 17 Jun 2024 09:52:27 GMT

Hi, I just noticed I had received a text from EE on May 14th. The image is attached. I called EE, and the customer service representative I spoke to could not find anything. I told her to please attach a note to my account and not to disable it. I am certain I have used my account in the past 6 months. After the call, I made another top-up and subscribed to a pack. Please, I need some advice. Do I need to do something more? I don't want to lose my number.

Re: Number will be disconnected.

XRaySpeX — Mon, 17 Jun 2024 09:55:11 GMT

Topping up & buying a pack now will be too late if it's already gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Number will be disconnected.

bristolian — Mon, 17 Jun 2024 09:58:47 GMT

When did you make your last chargeable call, send your last chargeable text or topup?

Re: Number will be disconnected.

Shah06 — Mon, 17 Jun 2024 10:11:26 GMT

I sent an international text on the 1st of April. Also, I make regular, chargeable calls. So, this is very confusing. I am beginning to think I received this in error. I would like some sort of confirmation on this matter. I am able to make calls, and text currently. What do you suggest? I have already spoken on 150. Would like further assurance.

Re: Number will be disconnected.

Shah06 — Mon, 17 Jun 2024 10:13:28 GMT

I regularly use the phone to keep it active. How can I confirm if it is in hibernation? I am very confused at the moment, as customer service could not find anything.

Re: Number will be disconnected.

XRaySpeX — Mon, 17 Jun 2024 10:17:28 GMT

There are reports of this msg being sent out in error, sometimes in conjunction with an "Closure of 3G network" warning. Is the SIM still working for everything?

Re: Number will be disconnected.

Shah06 — Mon, 17 Jun 2024 10:23:22 GMT

Thanks for the reply. Yeah, the SIM is working fine. It would have been nice if EE could have sent a follow-up message explaining the error. I am in limbo at the moment, as I have no assurance.