topic Re: Paid £10 for the PAYG sim but… in Pay as you go

Paid £10 for the PAYG sim but…

Wolf_95 — Sat, 15 Jun 2024 23:05:06 GMT

Paid £10 for 8gb data but it says I don’t have any data now. Did I just paid for the SIM card then? If no then, How do I activate my data?

thanks for the help.

@ThanksEveryone

Re: Paid £10 for the PAYG sim but…

XRaySpeX — Sun, 16 Jun 2024 06:21:15 GMT

@Wolf_95 : Shouldn't have!

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Paid £10 for the PAYG sim but…

Wolf_95 — Sun, 16 Jun 2024 06:27:28 GMT

Sorry, I don’t understand.

Can you elaborate, please?

Re: Paid £10 for the PAYG sim but…

XRaySpeX — Sun, 16 Jun 2024 06:30:00 GMT

Text AL to 150 & tell us the full response.

Re: Paid £10 for the PAYG sim but…

Wolf_95 — Sun, 16 Jun 2024 06:33:26 GMT

I just did.

Re: Paid £10 for the PAYG sim but…

XRaySpeX — Sun, 16 Jun 2024 06:37:21 GMT

It might take up to a day for your pack to appear.

Re: Paid £10 for the PAYG sim but…

Wolf_95 — Sun, 16 Jun 2024 21:20:55 GMT

Hey buddy. I waited a day for my data to show up but it’s hopeless. can you please send me any types of help.

this is a huge problem. I spent money to explore the services of this company because they don’t let us do it for free and now even after paying money, I have to go look for the service that I was promised.

Re: Paid £10 for the PAYG sim but…

Rky — Sun, 16 Jun 2024 22:10:40 GMT

I know you are on PAYG but just FYI you can buy PAYM with 14 days cooling period to test the service.

Re: Paid £10 for the PAYG sim but…

James_B — Mon, 17 Jun 2024 06:55:00 GMT

Hi @Wolf_95,

I'm sorry to hear your pack hasn't been activated yet.

Please get in touch with Customer Care so a member of the team can help.

Thanks

James