topic Data pack waiting and not working in Pay as you go

Data pack waiting and not working

ginger_ — Sat, 15 Jun 2024 15:21:03 GMT

I've bought a sim card (15 pounds pack with 25Gb of data). It worked for a couple of days and then stopped. I'm 100% sure that I haven't used all my data. Now it says "You don't have any data" and the "25GB Subscription pack" is in "Waiting" status. I've tried to send messages to 150, but it says "You don't have a pack". It is ridiculous. Can someone help me, please?

Re: Data pack waiting and not working

Northerner — Sat, 15 Jun 2024 16:50:51 GMT

Hi @ginger_

Have you tried restarting your device.

Thanks

Re: Data pack waiting and not working

XRaySpeX — Sat, 15 Jun 2024 19:10:28 GMT

@ginger_ : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Try texting NOW to 150.