topic Re: ADDONS PURCHASE ERROR - HELP! in Pay as you go

ADDONS PURCHASE ERROR - HELP!

StageSixBG — Thu, 18 Apr 2024 15:04:44 GMT

ADDONS PURCHASE ERROR
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I get this error when I try to check my addons or buy a new addon (Pay as you go SIM card).
It's the same via app (Android phone) and via browser on a laptop.
It worked fine before, I bought a 7 days roaming addon last week.
Any ideas how to fix?

Re: ADDONS PURCHASE ERROR - HELP!

James_B — Thu, 18 Apr 2024 17:32:13 GMT

Hi @StageSixBG,

I'm sorry to hear you're having problems purchasing an add-on via your account.

The error message indicates we're aware of the issue and the team are working on it.

If you need to purchase an add-on in the meantime, please get in touch with Customer Care.

Thanks

James

Re: ADDONS PURCHASE ERROR - HELP!

StageSixBG — Fri, 19 Apr 2024 06:26:33 GMT

Hi,

I need to buy 7 days of roaming addon as soon as possible (currently in Germany...)
It still doesn't work via browser and app.
Is there any other way to buy that addon, maybe SMS?

Re: ADDONS PURCHASE ERROR - HELP!

Joyjamie — Fri, 19 Apr 2024 07:27:34 GMT

When will this be fixed? Been in touch with Customer care and they cannot help.

Re: ADDONS PURCHASE ERROR - HELP!

XRaySpeX — Fri, 19 Apr 2024 09:51:57 GMT

You should've been offered by text to buy a PAYG roaming add-on when you arrived in Germany.

Do you have an active pack? You can only get these add-ons when you have a pack as they are for using your pack allowances in the EU.

Re: ADDONS PURCHASE ERROR - HELP!

StageSixBG — Fri, 19 Apr 2024 12:18:57 GMT

Hi,

Yes, I have an active subscription pack.
I used to pay for the roaming addon many times, never had problems before.
The problem is not solved yet, any ideas?

Re: ADDONS PURCHASE ERROR - HELP!

Leanne_T — Fri, 19 Apr 2024 12:49:28 GMT

Hi @StageSixBG

Thanks for coming back to us.

Which add-on are you looking to purchase?

Are you roaming or in the UK?

Leanne 🙂

Re: ADDONS PURCHASE ERROR - HELP!

StageSixBG — Fri, 19 Apr 2024 12:58:11 GMT

Hi,

I am trying to buy a 7 days roaming addon, currently in Germany.
Can I buy it with SMS or only via the app / browser?

Re: ADDONS PURCHASE ERROR - HELP!

Leanne_T — Fri, 19 Apr 2024 14:07:22 GMT

Hi @StageSixBG

Could you try texting ROAMEU7D to 150 does this work for you?

Leanne 🙂

Re: ADDONS PURCHASE ERROR - HELP!

StageSixBG — Fri, 19 Apr 2024 14:50:57 GMT

Hi,

Many thanks! It worked with SMS, addon is now active! 🙂

Re: ADDONS PURCHASE ERROR - HELP!

Leanne_T — Fri, 19 Apr 2024 14:53:28 GMT

Thanks for letting me know @StageSixBG

If you get the error in future in your EE account, please report this to our mobile guides on 150 who will get this looked into.

Thanks 🙂

Leanne.

Re: ADDONS PURCHASE ERROR - HELP!

Joyjamie — Fri, 19 Apr 2024 15:29:51 GMT

Well still not working for me and help on 150 was useless. Currently have Pay As You go sim which cannot buy an add on for, Can you please sort.

Re: ADDONS PURCHASE ERROR - HELP!

Leanne_T — Fri, 19 Apr 2024 16:59:00 GMT

Hi @Joyjamie

Which add-on are you trying to purchase?

What did our mobile guides advise when you called 150?

Leanne 🙂

Re: ADDONS PURCHASE ERROR - HELP!

Joyjamie — Fri, 19 Apr 2024 17:42:38 GMT

Just want text add on, don’t have smartphone currently and really need this sorted

very annoyed

Re: ADDONS PURCHASE ERROR - HELP!

Leanne_T — Fri, 19 Apr 2024 17:45:00 GMT

Hi @Joyjamie

Have you text ADD-ON to 150 from the phone, and followed the information in the reply to add the text add-on?

Leanne.

Re: ADDONS PURCHASE ERROR - HELP!

Joyjamie — Fri, 19 Apr 2024 18:51:20 GMT

Yes says EE packs not available for my plan? Want add on

Re: ADDONS PURCHASE ERROR - HELP!

XRaySpeX — Fri, 19 Apr 2024 18:59:12 GMT

@Joyjamie : Text ADD TEXTS to 150.

Re: ADDONS PURCHASE ERROR - HELP!

adrianbirch5 — Sat, 15 Jun 2024 17:38:58 GMT

I have credit but I am unable to use it because of this addons purchase error

Re: ADDONS PURCHASE ERROR - HELP!

Katie_B — Sun, 16 Jun 2024 06:42:48 GMT

Good morning @adrianbirch5.

Thanks for coming here.

Do you see the error when trying to purchase a pack through texting 150?

Katie

Re: ADDONS PURCHASE ERROR - HELP!

adrianbirch5 — Sun, 16 Jun 2024 07:33:08 GMT

Adrian

topic Re: ADDONS PURCHASE ERROR - HELP! in Pay as you go

ADDONS PURCHASE ERROR - HELP!

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/help

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ADDONS PURCHASE ERROR
We're working on fixing this page. In the meantime, find help at ee.co.uk/help