topic Re: Can't use phone in Pay as you go

Can't use phone

barrowbeaver — Sat, 15 Jun 2024 07:30:36 GMT

Have £10 credit which isn't working. Can't call 150 from phone to speak to anyone. And can't add an 'add on'.

I'm BASED overseas but use an EE Sim when hone. Last use was Feb and no issues

XRaySpeX — Sat, 15 Jun 2024 07:34:42 GMT

You're based overseas but where are you now?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

barrowbeaver — Sat, 15 Jun 2024 07:38:49 GMT

I'm in the UK RIGHT NOW

barrowbeaver — Sat, 15 Jun 2024 07:40:02 GMT

The number you gave won't connect as it says I need to top up first but I can't top up.

barrowbeaver — Sat, 15 Jun 2024 07:41:16 GMT

150 won't connect and I have no other means to make calls

XRaySpeX — Sat, 15 Jun 2024 07:41:16 GMT

Texting 150 is free!

barrowbeaver — Sat, 15 Jun 2024 07:50:50 GMT

SMS are all failing as well

Katie_B — Sat, 15 Jun 2024 09:54:57 GMT

Thanks for trying.

Are you near an EE Store?

If you are unable to call our store team will be able to help further.

Katie