topic How do i remove content lock without id or a credit card in Pay as you go

How do i remove content lock without id or a credit card

Caboose1 — Mon, 10 Jun 2024 12:31:56 GMT

Re: How do i remove content lock without id or a credit card

Chris_B — Mon, 10 Jun 2024 13:23:37 GMT

@Caboose1 In theory you can’t but if you go to a store and make this request they might just do this for you without asking to see photo ID, You’ll have to cross your fingers and hope as they should be asking to see in date photo ID.

Re: How do i remove content lock without id or a credit card

Comodipper86 — Sat, 06 Jul 2024 09:01:10 GMT

Can’t I turn off content lock online?

Re: How do i remove content lock without id or a credit card

Christopher_G — Sat, 06 Jul 2024 11:42:12 GMT

Hi @Comodipper86

If you're on contract, you can change your parental controls in the Plans & Subscriptions section of your EE Online account.

Chris

Re: How do i remove content lock without id or a credit card

7741 — Sun, 29 Sep 2024 17:15:54 GMT

Can you please remove content lock thank you

Re: How do i remove content lock without id or a credit card

Ali_A — Mon, 30 Sep 2024 07:06:54 GMT

Hi @7741

Please go to How To I Turn On/Off Parental controls to change your Content Lock / Parental Controls on Pay monthly (contract) lines.

For Pay as you go (Pre pay) you need to call EE on 150 with a credit card handy to verify your age. Alternatively you can visit any EE store with some photo ID. On Pay as you go it's not possible to remove content lock without a Credit Card or ID.

Ali

Re: How do i remove content lock without id or a credit card

7741 — Mon, 30 Sep 2024 09:36:07 GMT

Hi Ali was my fault my WiFi was turned off sorry but thanks.

Re: How do i remove content lock without id or a credit card

Ali_A — Mon, 30 Sep 2024 09:48:32 GMT

@7741

No problem. Thanks for getting back to let us know you're sorted.

Ali

Re: How do i remove content lock without id or a credit card

Markus00 — Thu, 20 Mar 2025 04:06:07 GMT

Don't know how

Re: How do i remove content lock without id or a credit card

Linzi_H — Thu, 20 Mar 2025 09:09:49 GMT

Hi @Markus00

Welcome to the Community!

Have you followed the steps above from @Ali_A?

Linzi