topic Unable to send text message in Pay as you go

Unable to send text message

Sabyj — Wed, 05 Jun 2024 08:21:01 GMT

Hi there. Before I left the UK in March, I was changed to a pay as you go and told to send a text message to a UK number every 3 months to keep the number active. I activated my number before leaving the UK and topped it up with £5. I tried sending a text message to a UK number today but it keeps saying delivery failed. Any assistance would be very much appreciated

Re: Unable to send text message

Chris_B — Wed, 05 Jun 2024 08:34:27 GMT

@Sabyj Do you have credit on the account to pay for the text ? Did you use that sim ( send a text make a call ) as a PAYG sim in the UK before you left the UK ?

Re: Unable to send text message

bristolian — Wed, 05 Jun 2024 08:46:01 GMT

Have you been able to send texts or make calls abroad, before today?

Re: Unable to send text message

Prometeomail — Wed, 05 Jun 2024 15:39:05 GMT

Dozens of people reporting the same. It looks like a bug. We can only call CS and ask for reactivation. Hopefully EE eventualy recognises the issue and fixes it.

Re: Unable to send text message

bristolian — Wed, 05 Jun 2024 15:43:07 GMT

@Prometeomail wrote:

Dozens of people reporting the same.

There aren't dozens of people reporting the issue that @Sabyj is reporting in this thread.

Further help can be offered to Sabyj with answers to the questions posed.

Re: Unable to send text message

XRaySpeX — Wed, 05 Jun 2024 15:47:45 GMT

When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Unable to send text message

Sabyj — Wed, 05 Jun 2024 16:09:46 GMT

Yes as mentioned above I have £5 and I did use it while in the UK

Re: Unable to send text message

Sabyj — Wed, 05 Jun 2024 16:10:25 GMT

No first time trying today

Re: Unable to send text message

Sabyj — Wed, 05 Jun 2024 16:11:37 GMT

Thanks for the feedback. Yes as mentioned above all that done before I left the UK

Re: Unable to send text message

XRaySpeX — Wed, 05 Jun 2024 17:20:05 GMT

Including the time when your SIM was actually switched to PAYG?

Re: Unable to send text message

bristolian — Wed, 05 Jun 2024 17:25:15 GMT

@Sabyj wrote:

No first time trying today

Multiple short replies make it a tad tricky to work out what's being answered. That said, I think you're saying that you didn't try making a call or sending a text between transferring to PAYG, and today?

That makes it tricky to ID whether this issue is caused by a lack of roaming facility, or your SIM having been hibernated for non-usage. The former can only be resolved by your SIM being used on EE's UK network, the latter can be rectified by contacting EE CS - using another phone or web-calling app as necessary.

Re: Unable to send text message

Sabyj — Thu, 06 Jun 2024 01:26:18 GMT

Hi everyone thanks for all the feedback and prompts

Just to answer everyone

I was switched over to PAYE on the 20th of March before leaving the UK at the end of March. After being switched and before leaving the UK, I did activate the number and use my phone. I also topped it up with £5. Yesterday was the first time trying to send a text message to a UK number but it keeps saying failed to deliver. However, I have been able to make calls to UK numbers as well as receive messages/texts from UK numbers so I am not sure why I just can't seem to be able to send text messages to a UK number. As I said I am currently in Malaysia, so I ensured all numbers had the international codes. I even tried using a VPN to set my location to the UK in the hopes that that might work but it did not. I could call the EE but that would be a very expensive call so just trying to avoid that.

Re: Unable to send text message

XRaySpeX — Thu, 06 Jun 2024 04:12:50 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Unable to send text message

Sabyj — Thu, 06 Jun 2024 06:08:38 GMT

Thank you very much I will give that a shot

Re: Unable to send text message

Sabyj — Fri, 21 Jun 2024 10:38:22 GMT

Thank you so much for the details. I called them via skype and they have assisted me in this. Thanks again!!!

Re: Unable to send text message

XRaySpeX — Fri, 21 Jun 2024 12:21:22 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.