topic Re: Unable to purchase sims via online account in Pay as you go

Unable to purchase sims via online account

anppy — Mon, 03 Jun 2024 15:39:33 GMT

When I am either already logged in or try to login to purchase a new sim, I get a technical error which doesnt allow me to purchase the sim for my account.

Re: Unable to purchase sims via online account

Schockwave — Mon, 03 Jun 2024 15:44:41 GMT

Hello @anppy ,

Welcome to the community,

Are you a new customer? If so, I advise you to log out and then go to shop and order it that way..

If already a customer, are you trying to upgrade or just adding a new SIM card?

Re: Unable to purchase sims via online account

anppy — Mon, 03 Jun 2024 16:13:40 GMT

Hi,

I am already a customer on PAYG who would like to get a new sim or upgrade to specific plan that I have chosen. I am unable to do either as I just get a technical error that I cannot login when trying to access the shop, even though I am logged into the account.

Kind regards
Andrew

Re: Unable to purchase sims via online account

Leanne_T — Mon, 03 Jun 2024 16:06:14 GMT

Hi there @anppy

Thanks for posting 🙂

If you give us a call on 150, our mobile guides will be happy to help you order the new SIM and plan 🙂

Leanne.

Re: Unable to purchase sims via online account

XRaySpeX — Mon, 03 Jun 2024 16:12:01 GMT

When on PAYG you need to be logged out of your PAYG account when you are ordering a contract SIM. They don't mix!

Re: Unable to purchase sims via online account

anppy — Mon, 03 Jun 2024 16:13:26 GMT

Hi Leanne,

I did and I have been told the plan I want with the discount is only available online. So I cant get the plan without the issue being fixed.

Many Thanks,

Kind regards

Andrew

Re: Unable to purchase sims via online account

anppy — Mon, 03 Jun 2024 16:16:30 GMT

Hi XRaySpeX,

It would make sense if I wasn't being offered a contract sim with a discount for being an existing customer, asking me to click on the link to get the new sim, while being logged into my PAYG account.

Kind regards

Andrew

Re: Unable to purchase sims via online account

XRaySpeX — Mon, 03 Jun 2024 17:29:37 GMT

@anppy : You should follow How Do I Upgrade from Pay As You Go? to switch from PAYG to contract. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.