topic Re: Adding new card for payment in Pay as you go

Adding new card for payment

Kmacdonald — Sun, 22 Oct 2023 10:28:20 GMT

I have a recurring card payment. Im trying to change the card that it uses. I add a new card. I add the details. I click submit. The form empties. Ive tried clearing cookies and changin which device I'm doing it on.

Re: Adding new card for payment

Christopher_G — Sun, 22 Oct 2023 13:05:51 GMT

Hi @Kmacdonald

Welcome to the community.

I'm sorry that this wasn't working online for you. I recommend speaking to our Mobile Care team on 150 so they can do this manually for you.

Chris

Re: Adding new card for payment

longhairedlaura — Sun, 02 Jun 2024 09:42:14 GMT

I can't even find the page to add the new card, it is not obvious on app or Web page?

Re: Adding new card for payment

Christopher_G — Sun, 02 Jun 2024 13:08:00 GMT

Hi @longhairedlaura

Welcome to the community. 🙂

It should be in the Bills & Payments section of your EE App/Online account.

Open the EE app.
Go to Manage - Bills & Payments.
view the cards you're using and make a change.

Chris

Re: Adding new card for payment

XRaySpeX — Mon, 03 Jun 2024 21:30:09 GMT

There's no Bills & Payments on PAYG. You need to buy a pack & choose to pay with Direct Card Payment giving your new card details.