topic Re: Pay as you go not renewing in Pay as you go

Pay as you go not renewing

franaguilar — Sat, 01 Jun 2024 10:48:07 GMT

I topped up £15 credit on EE on the 31st for my pay as you go plan to renew as usual. It is now the 1st and it says I need to add credit even though its already there. I restarted my phone and texted NOW to 150 but it says I still need to add credit. This has never happened before and its quite frustrating.

Re: Pay as you go not renewing

Northerner — Sat, 01 Jun 2024 10:50:09 GMT

Hi @franaguilar

Have you tried restarting your device.

Thanks

Re: Pay as you go not renewing

franaguilar — Sat, 01 Jun 2024 10:52:04 GMT

Hello, yes I have, twice

Re: Pay as you go not renewing

Christopher_G — Sat, 01 Jun 2024 13:51:19 GMT

Hi @franaguilar

What does it reply when you text AL to 150?

Chris