topic Re: Payment thru 150 text in Pay as you go

Payment thru 150 text

gxandrew — Thu, 30 May 2024 23:56:19 GMT

Has anyone had an issue with payment thru 150? I have been paying for my device for the past 2 months thru 150 text billing but when I checked the app, I still owe them the amount! My account is currently suspended but I don’t want to pay it now as I have already paid the last 2 months.

Re: Payment thru 150 text

gxandrew — Thu, 30 May 2024 23:58:24 GMT

Re: Payment thru 150 text

Katie_B — Fri, 31 May 2024 07:55:26 GMT

Hi @gxandrew.

Welcome to the community.

Are you aware if the funds have left your bank?

Katie

Re: Payment thru 150 text

gxandrew — Fri, 31 May 2024 08:10:45 GMT

Yes. I’ve checked and they have deducted it from my account

Re: Payment thru 150 text

Katie_B — Fri, 31 May 2024 08:38:53 GMT

Thanks for checking @gxandrew.

Do you have access to another phone?

Our billing team will need to look into this.

Katie

Re: Payment thru 150 text

XRaySpeX — Fri, 31 May 2024 13:50:39 GMT

You can't owe money on PAYG! You pay by top-up in advance of using it.

When did you previously make a chargeable action?