topic Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth in Pay as you go

Hi, just a reminder that you need to make a chargeable call/text or use data oth

Brucewinship — Mon, 15 Apr 2024 14:07:43 GMT

I have received this text whilst abroad for a few months. How can I resolve this problem as i don't want to loose my number?

Hi, just a reminder that you need to make a chargeable call/text or use data otherwise you may lose your number and any available credit. To check your balance text BA to 150.

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

XRaySpeX — Mon, 15 Apr 2024 15:07:23 GMT

@Brucewinship : Within every 179 days You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

Chris_B — Mon, 15 Apr 2024 16:11:36 GMT

@Brucewinship You’ve been told how to resolve it via the text message.

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

ascott18 — Wed, 29 May 2024 15:22:31 GMT

I also received this message today, but I have topped up within the last 179 days, so does anybody know why I have this message? I have been on this pay-as-go plan for years with no probs.

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

Katie_B — Wed, 29 May 2024 15:36:44 GMT

Hello @ascott18.

When was the last time you topped up or made a chargeable call/text?

Katie

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

ascott18 — Wed, 29 May 2024 16:01:57 GMT

Hi Katie_B, topped up 8th May, I get texts from ee every month before and after they take the money for the monthly (£5) pack, current bal. is £33 (i'm not a big user!).

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

Katie_B — Wed, 29 May 2024 16:35:06 GMT

Thanks for confirming @ascott18.

In this case, I am not sure as to why you would be receiving these alerts.

I'd recommend giving us a call so our customer care team can check your account.

Katie

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

ascott18 — Wed, 29 May 2024 16:46:35 GMT

Hi Katie, I'd agree, think there may be a problem here, whats the best number to contact the customer care team.

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

Katie_B — Wed, 29 May 2024 16:48:48 GMT

I'd recommend calling 150 from your EE handset @ascott18.

Alternatively, the team can be contacted on 07953 966 150 from any landline or provider.

Please be sure to keep us updated,

Katie 🙂

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

ascott18 — Wed, 29 May 2024 16:52:14 GMT

Ok Katie, I will.

Thanks.

Re: Hi, just a reminder that you need to make a chargeable call/text or use data oth

ascott18 — Wed, 29 May 2024 18:31:49 GMT

Right-oh Katie, I will attempt to explain what I think the situation is.

At the end of the message the instruction to check your balance results in receiving 2 texts - one has balance information, the other advising the 3G support stopping next month. My plan is 3G so, as advised in the text, to access mobile data I need to move to a 4G plan, however I do not use mobile data (not even a bit !! or a byte even!) The text does explain that texts and calls will continue on 2G, so that'll do for me.

The customer services rep. was helpful in assuring me that my monthly pack arrangement would continue and I wouldn't loose my number and any available credit as mentioned in the original text. The original text could have been worded better, however in a nutshell I think those affected are those with a 3G plan who use and want to continue mobile data, need to change to a 4G plan.