PAYG Account

Charlie15 — Mon, 27 May 2024 13:10:48 GMT

Good afternoon, I have just received a text from EE saying that I haven't used my phone for some time - I HAVE. I am being threatened that I will lose my number, which I have had for eons and that I will lose all my credit. It's not a fortune, but that's not the point. This is an emergency phone and I make sure that I use it at least once a month. I am unable to send texts for some unexplained reason, and I am unable to access my usage on the website. I feel that because I am not spending a fortune with EE I am being deliberately forced away as the account I have doesn't oblige me to top up every month, only as and when. I have challenged EE in the past as each time I was able to send a text the charge was deducted from my credit balance twice. Perhaps they should be honest with me. Can anyone help?

Re: PAYG Account

XRaySpeX — Mon, 27 May 2024 15:37:46 GMT

It not enough to use it but you need to make chargeable use of it.

Re: PAYG Account

Charlie15 — Tue, 28 May 2024 05:26:26 GMT

I do make chargeable use of it but nothing shows up on the website. The fact my credit is being depleted proves that but I am being told I haven't used it????

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