Reactivating and using old number

gvvvvljh — Mon, 27 May 2024 20:52:00 GMT

I just recently topped up online for my EE number as it's pay as you go, but i have'nt used this number in over a year. Despite topping up i am unable to send texts but I'm still able to receive messages. How do i fix this problem?

Thanks

Re: Reactivating and using old number

XRaySpeX — Mon, 27 May 2024 21:35:25 GMT

You can't! Looks like your PAYG SIM has gone into hibernation & then lost completely due to lack of use..

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely incl. any credit.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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Reactivating and using old number

Re: Reactivating and using old number