topic Re: EE made a mistake ( pack30 ) in Pay as you go

EE made a mistake ( pack30 )

Profile closed — Fri, 13 Oct 2023 13:37:32 GMT

Hello, just need a help to fix a mistake, when you using text services with word PACK30 to send 150, it come back with Sorry I did not recognise that. Please fix this, as there no chance to buy 125 gb of data, and dont tell me to use an EE App, as I deleted it long time ago as this App never working.

Re: EE made a mistake ( pack30 )

XRaySpeX — Fri, 13 Oct 2023 14:14:55 GMT

Does texting ALL PACKS to 150 offer the PACK30?

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 16 Oct 2023 21:12:54 GMT

Of course its offered, and its still not fixed yet 🤖

Re: EE made a mistake ( pack30 )

James_B — Tue, 17 Oct 2023 06:58:05 GMT

Have you tried selecting your pack by logging in to ee.co.uk @Profile closed?

We've also made lots of improvements to the EE app recently so I'd recommend giving it another go.

James

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 27 May 2024 16:01:09 GMT

Ok, problem is not still fixed, but EE made it much worst.

ok, I have tried to select a 20 £ pack when logged in, but no...there is no option to select 20.

ok - I called to 150, and they say, Like I need to top up first 20, then to call to customer service again, as there is a problem so they will add my pack manually, but first if or when I top up it should start just automatically. Always to call to 150 when you need a pack/internet ? What about night time ? As, when I top up I could not add/buy any of internet add on, as there is mistake. Ok, when I top up 20£, it was after therd week of my current 20 pack, and its indeed automatically applied for new 20£ pack, but, here is problem, my current pack is still active and running and after top up its added around 10 gig of internet to current pack, and new one is waiting, but when its waiting its counting the days like its already active and running, so acctually I will use it when it start only three weeks, not 30 days, let me make a screenshots of this to put here

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 27 May 2024 16:08:45 GMT

Add to this, text service to buy a pack, 20, or 30, or 10, does not work att all, system unavailable, since I started this topic, and this 82,9 gig of internet I never had, its 50 from pack and around 12 gig from free boost, even this balance is incorrect.

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 27 May 2024 16:09:41 GMT

Re: EE made a mistake ( pack30 )

XRaySpeX — Mon, 27 May 2024 16:13:43 GMT

Text NOW to 150 to start the "Waiting" pack.

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 27 May 2024 16:27:36 GMT

If I text Now - then I will lose current 14,6, gig of internet ? Wich I can use next 3 days,

I mean EE shoud fix their system & text services.

Re: EE made a mistake ( pack30 )

XRaySpeX — Mon, 27 May 2024 16:33:49 GMT

Yes.

I can't understand why the pending pack should only last 28+ days.

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 27 May 2024 17:28:10 GMT

Thanks for help, and tommorov it will show 27 days left, and if I send Now it will not star as its started already, why ? Let me explain it. This month I have an active pack, but EE system thinks what I dont have a pack, thats why I was receiving text massage from 150 what I dont have a pack and I need to top up to have a pack, then I called to 150 to confirm it, but Lady said everything is ok - I have a pack and im using a pack, so when I topped up in Saturday this activated a pack when I already had a pack and became as waiting pack with 30 days left, but today is 28 days left when im using a previous pack, its total mess with Ee system

Re: EE made a mistake ( pack30 )

XRaySpeX — Mon, 27 May 2024 17:31:10 GMT

A waiting pack shouldn't decrease its duration until it becomes the active pack. It's just held pending its start.

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 27 May 2024 17:37:54 GMT

Its decreasing every hours as you can see ))))

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 27 May 2024 17:49:24 GMT

Just my balance from EE App

Re: EE made a mistake ( pack30 )

Leanne_T — Tue, 28 May 2024 08:50:01 GMT

Hi there @Profile closed

Thanks for coming back to us.

To get this fully looked into, please get back in touch with our pay as you go guides on 150.

Leanne.

Re: EE made a mistake ( pack30 )

Profile closed — Tue, 28 May 2024 12:05:37 GMT

Ok thanks, later I may call them again, but today I got text from 150 what my internet is finish ( you have used all your data) when my internet is still working & I have wrong balance, just to show to all how EE system is broke, and long time text message doesnt work, when I text Pack30, or Pack20, or add datd always system unavailable.

Re: EE made a mistake ( pack30 )

Profile closed — Tue, 28 May 2024 12:59:35 GMT

Anyway, I think I dont want to call 150 anymore, I have better solution, I will not pay anymore to EE, not only for this, before when I changed a pack I lost lots of my free boost, and EE did not return it for me

Re: EE made a mistake ( pack30 )

Leanne_T — Tue, 28 May 2024 14:44:40 GMT

Hi @Profile closed

I am sorry to hear this, our pay as you go guides are the best people to get this looked into for you and help get this sorted.

Leanne.

Re: EE made a mistake ( pack30 )

Profile closed — Mon, 24 Jun 2024 17:43:58 GMT

Ok, I just will put screenshot of my balance here, as customer service could not see what my Waiting pack will last less than 30 days, from tommorov, but they helped me for my future pack adding little £ to my account, also text service to buy 30£ pack is working again, and another little confusion is, Im not getting free boost anymore, when I texted boost to 150 I got reply what I need to buy 5 more pack to be eligible to choose free boost, but it says like this last three months despite I bought a packs.